Mobile Preview Not Opening After Using Multi-Line Input Text Element

Bug Reports
1

Hello,

I’m facing an issue in the Mobile Beta Version Editor. When I use the Input Text (Multi-line) element and publish the app, the Mobile Preview doesn’t open. Instead, I get an error message saying:

“AppMaster.io keeps stopping.”

I previously faced a similar issue with the File Uploader element, which was later resolved.

Has anyone else encountered this issue? Any suggestions or workarounds would be greatly appreciated!

Thanks in advance!

2

@vikas_rathod Hello! Could you provide more details?

  • Which platform are you testing on? Version?
  • What version of Designer are you using (v3 or v4)?
  • Which BP/triggers did you use?
  • What are the element’s (Input Multiline) settings?
3

1. Which platform are you testing on? Version?
I am testing on the Mobile Beta Version Editor using the mobile preview feature. The issue occurs after publishing the app and trying to view it on mobile.

2. What version of Designer are you using (v3 or v4)?
I’m using Designer v4.

3. Which BP/triggers did you use?
I haven’t added any complex Business Processes (BP) or triggers directly related to the Input Text (Multi-line) element. The issue seems to happen just by placing the element in the app and publishing it. However, I have other BPs in the app for different functionalities like login and API calls.

4. What are the element’s (Input Multiline) settings?
Here are the current settings for the Input Text (Multi-line) element:

  • Placeholder: (Custom text)
  • Max Length: (Set to a reasonable limit, e.g., 500 characters)
  • Height Adjustment: (Tried both Auto and Fixed Height)
  • Read Only: (Disabled)
  • Required: (Disabled)

I didn’t apply any additional styling or logic directly to the element. Let me know if you’d like further details!

Additional Update:
After facing this issue, I deleted the Input Text (Multi-line) element and published the app again. However, the issue still persists — the Mobile Preview is not opening and continues to show the error:

“AppMaster.io keeps stopping.”

It seems like the issue remains even after removing the element. Please let me know if there’s anything else I can try or check.

4

@vikas_rathod What platform are you testing on — Android or iOS? Version?

5

The Mobile Preview is not opening on both Android and iOS
PROJECT ID - 499936